Frequently Asked Questions

We can't wait for you to receive your order! Our current warehouse processing time is 3-5 business days. We're working hard to get your orders shipped as quickly as possible! Once your order ships, you'll receive tracking information to keep you up to date with the status of your order, as well as delivery notifications! Please note that worldwide shipping delays are affecting many orders, causing many packages to experience longer shipping times. We greatly appreciate your patience and support as we navigate these crazy times together! Ground Shipping: Once your order ships, delivery will take 3-10 business days, depending on how far you are from our warehouses. PLEASE NOTE: Once orders leave our warehouse, orders may experience delays due to safety measures, increased volume, and staffing issues that all carriers are currently experiencing. Please contact UPS, USPS, or FedEx with any questions regarding delivery status. Our carrier contact numbers are below...please make sure you have your tracking information ready before contacting us: UPS: 1.800.742.5877 www.ups.com USPS: 1.800.275.8777 www.usps.com FEDEX: 1.800.463.3339 www.fedex.com

Unfortunately, as stated at checkout and in our order confirmations, because we strive to ship as quickly as possible and orders are held in our inventory and payment systems once they are placed, we are not always able to cancel any orders. To determine if your order can be canceled, please contact us at contact@shopyumble.com. If we are unable to cancel your order and you choose to return an item, you will be responsible for the associated return shipping fees.

You will receive an order confirmation email once your order is placed, which will include the items purchased, the order total, and your order number.

Do you want to track your order? Once your order has shipped, you will receive a shipping confirmation email from contact@shopyumble.com with your tracking number. Depending on the product you ordered, it may take up to three business days for the email to be sent. Once you receive the email, enter your tracking number below to quickly check the delivery status. To track your order, click here. Order numbers are not instantly updated with available delivery status. If your tracking number shows that it is currently unavailable, don't panic - your order has been shipped and is in transit to your local post office. Tracking should be updated within a few business days. Depending on the destination, it may take a few days for your order to be delivered. Happy shopping! Love from the YumbleFashion™ team

Unfortunately, we cannot ship one order to two different addresses. You will need to place two separate orders going to two separate locations!

Unfortunately, as stated in the order confirmation, we cannot change the order address after it has been shipped. Note: Please confirm the address information when filling in the address, and it is best to provide valid contact information so that it can be delivered correctly. However, you can contact us as soon as possible and provide the correct address before the order is shipped. Please contact us at contact@shopyumble.com and we will help you make changes and explain.

Mail delivery time We offer worldwide direct airmail service, from standard to express shipping. Once your order is shipped, you will receive the tracking code and instructions at our email contact@shopyumble.com . Ground Shipping: Once your order is shipped, delivery will take 3-10 business days, depending on how far you are from our warehouses. Once Boii Life ships the package and it leaves our facilities, we have completed our responsibility as the sender of the product, and the package is now in the hands of the carrier (or carriers) used to ship your merchandise. Please contact the carrier for more information if your tracking number stops showing any movement. PLEASE NOTE: Once orders leave our warehouse, they may experience delays due to security measures, increased volume, and staffing issues that all carriers are experiencing. Please contact UPS, USPS, or FedEx if you have any questions about the status of your delivery. Our carrier contact numbers are below...please make sure you have your tracking information ready before contacting us: UPS: 1.800.742.5877 www.ups.com USPS: 1.800.275.8777 www.usps.com FEDEX: 1.800.463.3339 www.fedex.com If your package is delivered but you do not have it, please check with your neighbors or family members. Unfortunately, mistakes can happen and often packages are delivered to the wrong location, even if the address on the order is correct. If you are unable to locate your package, please contact us at contact@shopyumble.com.

Please note: Shipping does not include weekend delivery. Orders received after 9am PT will not be processed for shipping until the next day. If your order arrives after this time, an additional day will be added to your shipment, delaying your shipping time. For our express and expedited shipping options, we require a signature in order for your items to be delivered in full. Please note that we will make 3 delivery attempts before sending your package back to us. If you receive a note regarding your delivery, please review the delivery note and make sure to follow the instructions for receiving your package. If you have any questions or need help selecting which shipping option to use, feel free to email us here or chat with us live by clicking the message button below.

We try our best to ensure that you do not need to pay any additional customs or import taxes/duties. However, sometimes this is beyond our control by local tax laws. If you are charged additional taxes/fees at the border, you will be responsible for the initial payments collected by the local tax department. However, please email us with the situation afterwards. And we will see if we can find ways to remedy this for you on your next purchase or by offering dedicated discount codes.

No! We know our customers love to send our products as gifts, so prices are only located on the order confirmation and not on the packing slips sent in the boxes!

We understand how frustrating it can be when packages go missing! :( Once Boii Life ships the package and it leaves our facility, we have completed our responsibility as the shipper of the product, and the package is now in the hands of the carrier (or carriers) used to ship your merchandise. Please contact the carrier for more information if your tracking number stops showing any movement. PLEASE NOTE: Once orders leave our warehouse, orders may experience delays due to security measures, increased volume, and staffing issues that all carriers are facing. Please contact UPS, USPS, or Fedex if you have any questions about the status of your delivery. Our carrier contact numbers are below... please make sure you have your tracking information ready before contacting them: UPS: 1.800.742.5877 www.ups.com USPS: 1.800.275.8777 www.usps.com FEDEX: 1.800.463.3339 www.fedex.com If your package is delivered but you do not receive it, If you have one, please check with your neighbors or family members. Unfortunately, mistakes can happen and packages are often delivered to the wrong location, even if the order address is correct. If you are unable to locate your package, please contact us at contact@shopyumble.com.

Order Online: The most convenient way to purchase Yumble Fashion is at www.shopyumble.com. Shop the full line of products (whenever you want!), create a wish list, and sign up for an account to check out with ease! Simply add items to your bag and check out from there! Always double-check your order for accuracy before submitting it. If you make a mistake, you can contact us at contact@shopyumble.com as soon as possible before it ships to ask if you can change it. If it shows that it has already been shipped, it is usually impossible to intercept and change it.

Explore our: FREE SHIPPING ON 2 OR MORE ITEMS BUY 2 GET 10% OFF BUY 3 GET 20% OFF Free shipping does not apply to international or expedited orders, orders that include products with handling surcharges or large item delivery fees, and/or orders placed previously. Automatically applied at checkout when order qualifies. Does not apply to returns. Offer terms are subject to change without notice. Additional fees apply for expedited or overnight shipping, where available. Follow us on Facebook and Instagram and sign up for our emails to be the first to know about special sales and new arrivals! Only one promo code may be used per order.

All of our active promotions are located on our terms and conditions page. We are not partnered with RetailMeNot or other promo code sites, so unfortunately all of the codes on their pages have expired or are not active on www.shopyumble.com. Follow us on Facebook and Instagram and sign up for our emails to be the first to know about special sales and new releases! Only one promo code can be used per order

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For Return/Exchange Policy, check the footer of the website.

We're sorry you didn't receive your return label! We've noticed that most of the time this is because the email with the label ends up in the customer's spam/junk folder. We recommend checking there to see if that's where the email was sent. If so, you can add the email ( contact@shopyumble.com ) to your "Safe Sender" or "Trusted Sender" list in your email app/platform. This should ensure that any future emails with return labels will be delivered to your inbox instead of spam/junk! If you're still having trouble finding your label, please reach out to our Customer Experience team at conctact@shopyumble.com.